TERMS AND CONDITIONS

1. Contractual Relationship

These Terms of Use ("Terms") govern the access or use by you, in Delhi-India of websites, content, products, and services (“Services”) made available by Cleangic India Private Limited, a private limited company established in India, having its registered Office Plot no. 2A, First Floor, Kh. No. 294, Kehar Singh Estate, Saidulajb, Saket, Delhi, South Delhi, India-110030.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.

Your access and use of the Services constitute your agreement to be bound by these Terms, which establishes a contractual relationship between you and Cleangic. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior written agreements with you.
Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for purposes of the applicable Services. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.


Cleangic may restrict you from accessing or using the Services, or any part of them, immediately, without notice, in circumstances where Cleangic reasonably suspects that:
You have, or are likely to, breach these Terms; and/or
You do not, or are likely not to, qualify, under applicable law or the standards and policies of Cleangic and its affiliates, to access and use the Services.
Cleangic may terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof:
Immediately, where Cleangic reasonably suspects that:
You have, or are likely to, materially breach these Terms; and/or
You do not, or are likely not to, qualify, under applicable law or the standards and policies of Cleangic and its affiliates, to access and use the Services; or on 30 days' written notice to you, where Cleangic, acting reasonably, terminates these Terms or any Services for any legitimate business, legal or regulatory reason.
Without limiting its other rights under these Terms, Cleangic may immediately restrict or deactivate your access to the Services if you breach the Community Guidelines at any time.
You may terminate these Terms at any time, for any reason. Cleangic may amend the any policies or supplemental terms (including the Community Guidelines) related to the Services from time to time. Cleangic will provide you with at least 30 days' written notice in the event of a material change to any policies or supplemental terms that detrimentally affects your rights under these Terms. Amendments will be effective upon Cleangic’s posting of such amended policies or supplemental terms on the applicable Service. Your continued access or use of the Services after such posting, or after the expiry of the notice period (whichever is later), constitutes your consent to be bound by the Terms, as amended.

MODIFICATIONS TO TERMS OF USE AND/ OR PRIVACY POLICY

Cleangic reserves the right, in its sole discretion, to change, modify, or otherwise amend the Terms, and any other documents incorporated by reference herein for complying with legal and regulatory framework and for other legitimate business purposes, at any time, and Cleangic will post the amended Terms at the domain of www.cleangic.com . It is your responsibility to review the Terms of Use for any changes and you are encouraged to check the Terms of Use frequently. Your use of the website (www.cleangic.com) following the date that amendments to the Terms of Use take effect will signify your assent to and acceptance of any revise Terms of Use. If you do not agree to abide by these or any future Terms of Use, please do not use or access the Cleangic Platform.

PRIVACY POLICY

Cleangic has established a Privacy Policy that explains to users how their personal information is collected and used. The Privacy Policy is located at: Privacy Policy. The Privacy Policy contains information about how users may seek access to and correction of their personal information held by Cleangic and how they may make a privacy complaint.


The Privacy Policy is hereby incorporated into the Terms of Use set forth herein. Your use of this Website is governed by the Privacy Policy.

Cleangic may disclose users’ personal information to third parties. Cleangic may provide to a claim processor or an insurer any necessary information (including your contact information) if there is a complaint, dispute or conflict, which may include an accident, involving you and a Third-Party and such information or data is necessary to resolve the complaint, dispute or conflict. Cleangic may also provide to a law enforcement agency, statutory body, governmental agency and/or investigative agency any necessary information (including your contact information) if required by law or furtherance of any investigation involving you and a Third-Party and such information or data is necessary towards the enquiry/investigation that is being carried out by the said body and/or agency as the case may be.

The Services

Cleangic will provide the Services to you under this Agreement. The Services constitute the provision of a technology platform that enables you as a user of Cleangic’s Website to: (a) arrange and schedule home-based services with independent Third-Party providers of those services, who have an agreement with Cleangic or its affiliates (“Third-Party Providers”); and (b) facilitate payments to Third-Party Providers for the services and receive receipts for those payments.


The Services are made available solely for your personal, non-commercial use, unless Cleangic has agreed with you otherwise in a separate agreement. You acknowledged that cleangic does not provide home based service and that all such home based services are provided by independent Third-Party contractors who are not employed by cleangic. Cleangic accepts the liability for the services and the cleangic platform that it provides to you subject to these terms. Third-Party providers are responsible fort the services they provide to you.

YOUR USE OF THE SERVICES


User Accounts.

In order to use most aspects of the Services, you must register for and maintain an active personal user Services account (" Account"). You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account, unless a specific Service permits otherwise.


Account registration requires you to submit to Cleangic certain personal information, such as your name, address, mobile phone number and age as well as at least one valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expire payment method on file, may result in your inability to access or use the Services. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Cleangic in writing, you may only possess one Account.

User Requirements and Conduct

The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow person under the age of 18 to receive services from Third-Party Providers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when accessing or using the Services, and you may only access or use the Services for lawful purposes. You will not, in your use of the Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the Third-Party Provider or any other party. In certain instances, you may be asked to provide proof of identity or other method of identity verification to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity or other method of identity verification.

No Discrimination

Cleangic prohibits discrimination against Third-Party Providers based on race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic that may be protected under applicable law. Such discrimination includes, but is not limit to, any refusal to accept services based on any of these characteristics. If it is found that you have violated this prohibition you will lose access to the Cleangic platform. Applicable laws in certain jurisdictions may require and/or allow the provision of services by and for the benefit of a specific category of persons. In such jurisdictions, services provided in compliance with these laws and the relevant applicable terms are permissible.

Text Messaging

By creating an Account, you agree that the Services may send you text (SMS) messages as part of the normal business operation of your use of the Service. You may opt-out of receiving text (SMS) messages from Cleangic at any time by informing Cleangic of your decision to stop receiving such text (SMS) messages. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.

Network Access and Devices

You are responsible for obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device and you shall be responsible for such rates and fees. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and CLEANGIC Platform and any updates thereto. Cleangic do not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

PAYMENT

You understand that use of the Services may result in charges to you forthe services you receive from a Third-Party Provider (" Charges"). After you have received services obtained through your use of the Service, Cleangic will facilitate your payment of the applicable Charges on behalf of the Third-Party Provider as such Third-Party Provider’s limited payment collection agent. Payment of the Charges in such manner shall be considered the same as payment made directly by you to the Third-Party Provider.
Cleangic may charge you a handling fee (“Fee”) for the Services provided by Cleangic to you. The Fee may be charged from you at the time of booking of services on the platform. Such Charges and Fee will be inclusive of applicable taxes where required by law.
All Charges and Fee are due immediately and payment will be facilitated by Cleangic using the preferred payment method designated in your Account, after which Cleangic will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Cleangic may, as the Third-Party Provider’s limited payment collection agent, use a secondary payment method in your Account, if available.
As between you and Cleangic, Cleangic reserves the right to establish, remove and/or revise Charges for any or all services obtainable through the use of the Services at any time in Cleangic’s sole discretion. Further, you acknowledge and agree that Charges and Fees applicable in certain geographical areas may increase substantially during times of high demand. Cleangic will use reasonable efforts to inform you of Charge and Fees that may apply, provided that you will be responsible for Charges and Fees incurred under your Account regardless of your awareness of such Charges, Fees or the amounts thereof.

MEMBERSHIP

Cleangic may from time to time offer membership packages to you, wherein, in exchange for monetary consideration, additional benefit such as discounted services from Third-Party Providers will be made available to you. The said benefits will only be available for a limited period as may be agreed with you in advance.

COUPON CODE

Cleangic may, in Cleangic’s sole discretion, create coupon codes that may be redeemed during checkout or benefits related to the Services and/or a Third-Party Provider’s services, subject to any additional terms that Cleangic stablishes on a per coupon code basis ("Coupon Codes"). You agree that Coupon Codes: (i) must be used for the intended audience and purpose, and in a lawful manner may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by Cleangic; (iii) may be disabled by Cleangic at any time for any reason without liability to Cleangic; (iv) may only be used pursuant to the specific terms that Cleangic establishes for such Coupon Code; (v) are not valid for cash; and (vi) may expire prior to your use

REFERRAL CODE

Our website user can voluntarily choose to electronically forward a link, page, or invite to someone else by clicking “Refer to a friend’’ To do so, the user can send the link by E-mail, WhatsApp, Telegram or any other electronic means. Consumer can get virtual money which will be redeemed during checkout on Cleangic Portal in cleangic E-Wallet. The information is not used for any other purpose.

CASHBACK

Cashback shall be applicable only for those services on which Cleangic offer for Cashback can get virtual money in cleangic E-wallet which can be redeemed during checkout on Cleangic Portal.

E-WALLET

Cleangic E-wallet available on website has three category of amount 1. Refund Amount 2. Cashbook Amount 3. Referral Amount Cashback & Referral Amount is virtual money which can not be use in fund transfer but these virtual monies can be redeemed during checkout on Cleangic portal Only Fifty percent of available balance in Cleangic E-Wallet is redeemable during checkout on Cleangic Portal or Service price whichever is less

REFUND

Charges and Fee paid by you are final and non-refundable after completion of service unless otherwise determined by Cleangic or required by the relevant Consumer Law legislation or you may elect to cancel your request of service prior to 12 hours of execution of service then consumer can get Seventy five percent of service amount or fifty percent refund prior to execution of services. Refund amount transfer in Cleangic E-Wallet and consumer can transfer refund amount in particular bank account It is clarified that the Charges and Fees (respectively) shall be made only for the services provided by the Third-Party Provider to you and for the Services provided by Cleangic to you.

DISCLAIMERS; LIMITATION OF LIABILITY; INDEMNITY.

LIMITATION SUBJECT TO LOCAL CONSUMER LAW THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 5 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, INCLUDING THE RELEVANT CONSUMER LAW LEGISLATION.

DISCLAIMER

EXCEPT AS REQUIRED OF CLEANGIC UNDER THE CONSUMER GUARANTEES, THE SERVICES ARE PROVIDED "AS IS" AND “AS AVAILABLE.” CLEANGIC DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE SERVICES OR ANY SERVICES. REQUESTED THROUGH THE USE OF THE SERVICES OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE CLEANGIC DOES NOT GURANTEE THE QUALITY, SUSTABILITY, SAFETY, OR ABILITY OF THIRD-PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLEY WITH YOU, TO MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, INCLUDING THE RELEVANT CONSUMER LAW LEGISLATION.

LIMITATION OF LIABILITY.

IF YOU ARE ACQUIRING THE SERVICES AS A CONSUMER, CLEANGIC'S LIABILITY FOR A FAILURE TO COMPLY WITH A CONSUMER GUARANTEE IS LIMITED TO: IN THE CASE OF SERVICES SUPPLIED TO YOU AS PART OF THE SERVICES UNDER THIS AGREEMENT, THE SUPPLY OF THE RELEVANT SERVICES AGAIN, OR THE PAYMENT OF THE COST OF RESUPPLYING THE SERVICES. CLEANGIC'S LIABILITY TO YOU FOR A BREACH OF ANY CONDITION, WARRANTY OR TERM OF THIS AGREEMENT THAT IS NOT A BREACH OF A CONSUMER GUARANTEE IS LIMITED IN THE FOLLOWING WAY: CLEANGIC SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF CLEANGIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES CLEANGIC SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD-PARTY PROVIDER, EVEN IF CLEANGIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CLEANGIC SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND CLEANGIC’S REASONABLE CONTROL. IN NO EVENT SHALL CLEANGIC’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED RUPEES THEN THOUSAND (INR 10,000).

CLEANGIC SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE HOME-BASED SERVICES WITH THIRD-PARTY PROVIDERS, BUT YOU AGREE THAT CLEANGIC HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY HOME-BASED SERVICES PROVIDED TO YOU BY THIRD-PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS. CLEANGIC WILL MAINTAIN A COMPLAINTS MANAGEMENT FRAMEWORK, AND WILL MANAGE THIS FRAMEWORK ON BEHALF OF THIRD-PARTY PROVIDERS, IN A REASONABLE WAY AND IN ACCORDANCE WITH THE NON-EXCLUDABLE REQUIREMENTS OF THE RELEVANT CONSUMER LAW LEGISLATION

NOTWITHSTANDING ANYTHING CONTAINED IN THESE TERMS, CLEANGIC WILL NOT BE DEEMED TO BE IN DEFAULT OR BE RESPONSIBLE FOR DELAY OR FAILURES IN PERFORMANCE RESULTING FROM ACTS BEYOND THE REASONABLE CONTROL OF CLEANGIC. SUCH ACTS SHALL INCLUDE BUT NOT BE LIMITED TO ACTS OF GOD, RIOTS, ACTS OF WAR, EPIDEMICS, PANDEMICS, TRADE EMBARGOES, FIRE, TYPHOONS, EARTHQUAKES, OTHER NATURAL DISASTERS. ETC. THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 5 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, INCLUDING ANY OF THE NON-EXCLUDABLE REQUIREMENTS OF THE RELEVANT CONSUMER LAW LEGISLATION.

Indemnity

You agree to indemnify and hold Cleangic and its affiliates and their officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the services; (ii) your breach or violation of any of these Terms; (iii) Cleangic’s use of your User Content; or (iv) your violation of the rights of any Third-Party, including Third-Party Providers ("Losses "). Your liability under this clause shall be reduced proportionately if, and to the extent that, Cleangic directly caused or contributed to any such Loss.

GOVERNING LAW; ARBITRATION.

There are a number of mechanisms available to you to resolve any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the Services or these Terms, including those relating to its validity, its construction or its enforceability or with the services provided by a Third-Party Provider (any "Dispute"). Cleangic complaints process to allow you to make complaints about Cleangic or Third-Party Providers, and Cleangic also manage refunds to you in relation to those complaints. Cleangic will operate this complaints process in a reasonable manner. You agree and acknowledge that you must raise any Dispute with the Services or the services provided by a Third-Party Provider as soon as is practicable, but no later than 48 hours from the time the Dispute arises. If you fail to raise a Dispute within hours from the initial occurrence of such Dispute, Cleangic shall be under no obligation to resolve such Dispute. If a Dispute is reported more than hours after the initial occurrence of the Dispute Cleangic shall in its sole discretion choose whether or not to attempt resolution of the Dispute.

In addition, you may have rights to make a complaint to fair trading or consumer law bodies in relation to applicable consumer laws, including the nonexcludable portions of the relevant Consumer Law legislation. Except as otherwise set forth in these Terms, these Terms shall be exclusively governed by and construed in accordance with the laws of India, excluding rules on conflicts of laws. The Vienna Convention on the International Sale of Goods of 1980 (CISG) shall not apply. In the event of a Dispute, either party may file an action in the courts of India or pursue final and binding arbitration or other alternative dispute resolution as agreed upon by the parties. If either party elects to pursue final and binding arbitration, the venue of the arbitration shall be New Delhi, India. Any proceedings, including documents and briefs submitted by the parties, correspondence from a mediator, and correspondence, order and awards issued by an arbitrator, shall remain strictly confidential and shall not be disclosed to any Third-Party without the express written consent from the other party unless: (i) the disclosure to the Third-Party is reasonably required in the context of conducting the mediation or arbitration proceedings; and (ii) the Third-Party agrees unconditionally in writing to be bound by the confidentiality obligation set out in these Terms. Other Provisions Claims of Copyright Infringement. Claims of copyright infringement should be sent to cleangic@gmail.com.

Grievance Officer

For the purposes of Consumer Protection Act, 2019 and rules and regulations thereunder, the grievance officer of Cleangic shall be:
To raise a dispute you may first contact on Cleangic employee at your local city office. Vishal Kumar
Cleangic India Private Limited
Plot no.2A, First Floor. Saidulajb, Saket, Delhi, South Delhi India-110030
E-mail: Cleangic@gmail.com
Phone: +91 7836-0507-08 Timings: 10 AM – 5 PM, Monday-Friday,
Excluding public holidays.
Notice. Cleangic may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent to your address as set forth in your Account. You may give notice to Cleangic by written communication to Cleangic address at Plot no.2A, First floor, Saidulajb, Saket, Delhi, South Delhi india-110030.

General.

You may not assign or transfer these Terms in whole or in part without Cleangic’s prior written approval. You give your approval to Cleangic If any provision of these Terms is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms but the legality, validity and enforceability of the other provisions in these Terms shall not be affected that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Terms. These Terms, including any incorporated policies, constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter Nothing in this clause limits your rights as a consumer that cannot be excluded under applicable law, including the relevant Consumer Law legislation. In these Terms, the words “including” and “include” mean “including, but not limited to.”